Returns & Refunds Policy
Last Updated: [Date]
1. Return Eligibility
At finestleatherbag.com, you may return most unworn, undamaged items within 30 days of delivery. All returned items must:
- Be in original condition with tags attached
- Include all original packaging and protective materials
- Show no signs of use or alteration
2. How to Initiate a Return
- Log in to your account at finestleatherbag.com/returns
- Select the order containing items you wish to return
- Follow the instructions to generate a return authorization
- Package items securely and attach the provided label
3. Return Shipping
- Domestic returns: Prepaid return label included
- International returns: Customer responsible for return shipping costs
- We recommend using tracked/insured shipping
4. Refund Process
- Refunds issued to original payment method
- Processing time: 5-7 business days after we receive your return
- Shipping charges are non-refundable
5. Non-Returnable Items
The following cannot be returned:
- Monogrammed or personalized items
- Items marked “Final Sale”
- Products without original packaging
6. Damaged or Defective Items
If you receive a damaged or defective product:
- Contact us within 48 hours of delivery
- Provide photos of the damage
- We will arrange a free return/exchange
7. Exchanges
We currently offer:
- Refund + repurchase (recommended for fastest service)
- Direct exchanges for identical items (when available)
8. Store Credit Option
You may opt to receive refund as store credit, which:
- Never expires
- Can be used for future purchases
- Is delivered via email
9. International Returns
- Clearly mark package as “RETURN”
- Include all customs documentation
- Original shipping fees cannot be refunded
10. Refund Tracking
You will receive email confirmation when:
- Your return is received
- Your refund is processed